About the Social Influencer


Hello, my name is Mark Keaney 

Dad, Coach, Mentor, Tech Junkie, Mediaphile, Ad Man. Helping brands deliver CX with the world's most complete customer experience management platform - @Sprinklr

After 25 years in traditional media, I began a new journey into the world of digital transformation, customer experience and the fun, fast pace world of social media. With the help of a Google incubator, I got involved with several Boston tech start-ups and eventually the role of Global Head of Sales for SocialSphere - a public opinion strategy firm with a social intelligence software offering.

Today, I get to work with some of the world's largest brands - helping them navigate digital transformation across marketing, advertising, customer care, research, e-commerce and sales. It is a brave, new world. Staying the course will run your business aground. 52% of the Fortune 500 has turned over in the past 15 years. You need transformative thinking to survive a disruptive economy. 

I started the Social Influencer Series to share the stories and voices of people that I have worked with and admired over the years - CMO's, thought leaders and visionaries. Old friends and new partners who are willing to share their experiences with you.   

Feel free to leave a comment or follow me on my social channels. I am the Northeast Director of Sales for Sprinklr. If you are interested in more information about what we do - mark.keaney@sprinklr.com